Reputation to Results

Proof Points

Companies rated highly in employee engagement scores see...

17%

Higher

Productivity

20%

Higher

Sales

21%

Higher

Profitability

Source: Gallop

What factors influence your

Reputation?

Customers
Customers use many variables to form their opinion of your organization.
Your employees are the direct interface wtih your customers and the only competitive advantage that can't be out-done or replicated by your competitors

“Your reputation is your only sustainable competitive advantage.”

- Stan Sigman

Product/Price
Convienence
Technology
Image
People
Competitors are constantly plotting to out-do your competitive advantages
Employees
Competitors

75%

are eager to

recommend

Of loyal

customers

80%

of customers wiling to pay more for

great service

What factors influence your

Results?

“The true measure of the value of any leader and manager is performance.”

- Brian Tracy

Management

Control

HIGH

LOW

External Factors

Competitive

Economic

Political

Legal

Technology

Changing Markets

Internal Factors

Marketing

Cost Control

Innovation

Culture

Managers

Competent People

 

These factors are hghly controlable and are 100% contingent on...

 

 

Leadership can only try to predict, influence, and strategize

How well is your organization tending to its Internal Factors?

Employees

21%

67%

more

productinve

Engaged

employees are

Engaged

organizations see

lower

turnover

Given that your employees are critical to both your Reputation and Results, ask yourself...

Who should be the primary focus within your organization?

Leadership

70%

Variance in

Engagement

Scores

 

Managers

Account for

Marketing
Finance
Sales
HR
Care
Supply Chain
Front Line
Manager

Consider this…

The efforts of these groups to attract customers, maintain profitability, & implement strategy culminate to

A SINGLE POINT 

Customer Loyalty
Employee Loyalty

How confident are you that this person is fully prepared and motivated to create customer loyalty?

How many hours of manager development has this person received to enhance employee loyalty?

Cody Simpson

210.430.0101

cody@reputationtoresults.com

 

© 2019  CSimpson Consulting, LLC