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Facilitation with a purpose
Any time spent away from doing your job must have value. I pride myself on working with my clients to ensure any event I facilitate has a high return. Understanding what the client wants the participants to KNOW, FEEL, and DO is critical to designing an event that participants will enjoy and can immediately apply to their work.
The Kirkpatrick Model
Kirkpatrick's 4 Levels of Evaluation is universally accepted as the standard for assessing training. I apply this methodology to every engagement I facilitate to ensure effectiveness.
What success looks like
How success is measured
Resources I will provide
Level 1
Level 2
Level 3
Level 4
Reaction
Learning
Behavior
Results
Did they enjoy the event?
Did they learn something?
Did they apply it to their work?
Did it impact intended results?
Satisfaction
Relevance
Engagement
Knowledge
Confidence
Commitment
Application
Aptitude
Proficency
Achievement
Engagement
Confidence
Post-Event
Survey
Interviews
Role Play
Knowledge
Test
Manager
Observation
Customer
Feedback
Leading
Indicators
Financial
Metrics
Survey Forms
Interview ?'s
Expectations
Manager Discussion Points
Role Play Scenarioss
Observation Forms
Participant
Expectations
After Action Review
Current vs Expected
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